Legal
Privacy Policy
Last Updated: October 8, 2026
At Memollo, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit memollo.com, create or purchase a digital surprise, share a gift, or open a gift that someone has sent to you.
In Simple Words
Memollo uses your information to create and deliver personalized digital surprises and process payments through Stripe.
A Memollo gift may contain names, messages, photos, music selections, and other content chosen by the person creating it.
Gifts are accessed through a unique shareable link. Anyone who receives or obtains that link may be able to view the gift, unless an available access-protection feature is enabled.
If you choose to allow Analytics, we use analytics technologies to understand how people use Memollo and improve the website.
We do not sell your personal information or your uploaded gift content.
1. Who We Are and Scope
This Privacy Policy applies to Memollo and the services available through memollo.com.
It applies when you:
- Visit our website
- Create a digital surprise
- Upload photos or write a message
- Preview or edit a gift
- Purchase a gift
- Share a gift
- Open or view a gift
- Contact us for support
“Personal information” means information that identifies you or could reasonably be associated with you.
2. Information We Collect
Information You Provide
When creating or using a Memollo gift, you may provide information such as:
- Sender name
- Recipient name
- Messages and written content
- Photos and other uploaded media
- Occasion and customization choices
- Music selections
- Information you provide when contacting us
You are responsible for ensuring that you have the necessary rights or permission to upload and share the content you provide.
Local Gift Draft Information
While you create a Gift, Memollo may temporarily store your in-progress draft in your browser so you do not lose your work. This may include names, message content, selected theme and music, builder choices, and draft photos. Draft photos are stored locally in browser storage before publication. Gift passcodes are not stored in persistent browser storage.
See our Cookie Policy for additional details about this local storage.
Payment Information
Payments are processed through Stripe.
Memollo does not directly store your complete credit or debit card information.
We may receive limited transaction information necessary to provide the service, such as:
- Payment status
- Purchase amount
- Currency
- Transaction or checkout identifiers
- Date and time of purchase
Usage and Technical Information
When you use Memollo, we may automatically collect information such as:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Referring website or source
- Date and time of visits
- Interactions with website features
- Error and performance information
- Approximate geographic location derived from technical information
Marketing and Advertising
Memollo does not currently use advertising cookies, advertising pixels, or persistent campaign-attribution storage. If we introduce advertising or additional conversion-measurement technologies in the future, we will update this Privacy Policy and our consent practices as appropriate before using them.
3. How We Use Your Information
We may use information to:
- Create and display your digital surprise
- Store your gift content
- Generate your shareable gift link
- Allow recipients to view gifts
- Process and confirm payments
- Provide purchased features
- Operate and maintain Memollo
- Respond to support requests
- Diagnose technical problems
- Improve website performance and usability
- Understand how customers use Memollo
- Detect fraud, misuse, or security threats
- Maintain the security and integrity of our services
- Meet accounting, tax, legal, and regulatory requirements
We do not sell your personal information.
4. Legal Bases for Processing
Where applicable privacy laws require a legal basis for processing personal information, we may rely on:
Contract: when processing is necessary to provide the Memollo service you requested, including creating, hosting, and delivering a purchased gift.
Legitimate interests: when reasonably necessary to operate, secure, troubleshoot, and improve Memollo, provided those interests are not overridden by your rights.
Legal obligations: when information must be processed or retained to comply with applicable laws, accounting requirements, or lawful requests.
Consent: where required, including for certain analytics, cookies, or marketing technologies.
Where processing is based on consent, you may withdraw that consent where applicable.
5. Gift Content and Shareable Links
Memollo gifts are designed to be shared through unique links.
If you share a gift link with another person, that person can access the content associated with that link.
If the link is forwarded, copied, posted publicly, or otherwise obtained by another person, that person may also be able to view the gift.
For this reason, you should:
- Share gift links only with intended recipients
- Avoid including highly sensitive or confidential information
- Use available access-protection features where appropriate
Memollo is not responsible for access caused by a customer or recipient sharing a gift link with another person.
When a Gift link is opened, Memollo records that the Gift was opened and, separately, that it was viewed through to the end — tied only to the Gift’s own internal identifier, so the sender can see that their Gift was received. This record does not include the recipient’s identity, IP address, device information, or any cookie or similar identifier, and it is not affected by the Analytics choice described in Section 7 — it involves no tracking technology at all.
6. Photos, Messages and Other Gift Content
You retain any ownership rights you have in photos, messages, and other content that you upload to Memollo.
By uploading content, you give Memollo a limited permission to host, store, process, reproduce, and display that content only as reasonably necessary to operate and provide the Memollo service.
Memollo does not sell your uploaded photos, personal messages, or gift content.
You should only upload content that:
- You created or have permission to use
- Does not violate another person’s privacy or intellectual property rights
- Is lawful and appropriate for the service
7. Cookies and Similar Technologies
Memollo uses cookies and browser storage for necessary website functionality, saving in-progress Gift drafts, remembering preferences, and storing your cookie choices.
We also use optional Analytics technologies. Google Analytics and Microsoft Clarity do not load until you choose to allow Analytics. You can reject optional Analytics or change your choice at any time using Cookie Settings in the website footer.
We do not currently use Marketing cookies or advertising technologies.
For details about the specific cookies and browser storage we use, see our Cookie Policy.
8. Analytics
Google Analytics helps us understand general website traffic, navigation, device/browser information, approximate location, referral sources, and website performance. It loads only after you grant Analytics consent.
Microsoft Clarity, when enabled, helps us understand general usability patterns such as clicks, scrolling, and navigation. It also loads only after Analytics consent.
We do not load Google Analytics or Microsoft Clarity on private Gift viewing or editing pages. Our analytics implementation is designed not to send Gift messages, recipient or sender names, uploaded photos, Gift passcodes, private edit links or tokens, or raw Stripe Checkout session IDs to these analytics services.
These providers may process certain technical and usage information according to their own privacy policies.
9. Who We Share Information With
We may share information with trusted service providers when necessary to operate Memollo.
Our service providers may include:
- Stripe — payment processing
- Supabase — database, storage, and backend infrastructure
- Vercel — website hosting and infrastructure
- Google Analytics — analytics and measurement
- Microsoft Clarity — website usage and performance analysis
These providers may process information on our behalf or under their own applicable privacy terms.
We may also disclose information when reasonably necessary to:
- Comply with applicable law or legal processes
- Respond to lawful government requests
- Protect Memollo, our customers, or others
- Investigate fraud, abuse, or security incidents
- Enforce our Terms of Service
We do not sell your personal information.
10. Data Retention
We retain information for as long as reasonably necessary to provide Memollo and fulfill the purposes described in this Privacy Policy.
Gift content may remain available for the hosting period included with the purchased product.
Certain information may be retained for longer where reasonably necessary for:
- Payment and transaction records
- Accounting and tax obligations
- Fraud prevention
- Security
- Dispute resolution
- Compliance with applicable laws
When information is no longer reasonably required, we may delete or anonymize it.
11. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing relies on consent
- Request portability of certain information
- Lodge a complaint with an applicable privacy or data protection authority
These rights may be subject to exceptions under applicable law.
To submit a privacy request, contact:
We may need to verify your identity or your relationship to the relevant gift before fulfilling a request.
12. Security
We use reasonable technical and organizational measures designed to protect information processed through Memollo.
However, no website, internet transmission, database, or storage system can be guaranteed to be completely secure.
Customers should therefore avoid including highly sensitive or confidential information in Memollo gifts.
13. International Data Processing
Memollo uses service providers that may operate infrastructure in different countries.
As a result, information may be processed or stored outside the country where you live.
Where required by applicable privacy laws, appropriate measures may be used to protect personal information transferred internationally.
14. Children’s Privacy
Memollo’s services are intended for adults who meet the eligibility requirements in our Terms of Service. Memollo is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to Memollo without appropriate authorization, contact us at hello@memollo.com.
15. Third-Party Services and Links
Memollo may contain links to third-party websites, services, or content.
We are not responsible for the privacy practices or content of third-party services. Their use of information is governed by their own policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy when Memollo, our technology, or applicable legal requirements change.
When we update this policy, we will revise the “Last Updated” date at the top of this page.
We encourage you to review this page periodically.
17. Contact
If you have questions about this Privacy Policy, your information, or a privacy request, contact us at:
Memollo
Email: hello@memollo.com
Website: memollo.com